Support
Have a question, found a bug, or just want to share feedback? We're here to help.
Contact Us
For any questions, issues, or account-related requests, reach out to us at:
support@groundedtheapp.comWe typically respond within 24–48 hours.
Send Feedback
Found something broken? Have an idea for a feature? Use the feedback form to let us know directly.
Frequently Asked Questions
How do I delete my account?
Go to your Profile → Settings tab → scroll to "Delete My Account." This permanently removes all your data.
How are Grounded Scores calculated?
Grounded Scores are based on what each café offers — WiFi, outlet availability, seating comfort, and parking — combined with real community check-in data to give you an accurate picture of how work-friendly a spot really is.
Can I suggest a café?
Yes! Use the "Suggest a Cafe" button in the footer or on the Browse page. Our team reviews all submissions.
Do I need an account to browse cafés?
No — you can browse, view details, and see scores without signing in. An account is needed for check-ins, reviews, and favorites.